[FAQ: The Hero Service Hub]

What are the differences between the Journals?

 

    1. Although the art inside of the journals tells different stories, the function of every Hero's Journal is the same, it was made to help heroes accomplish a quest and tell a positive story about their adventures.
    2. As for the art, The Hero’s Journal is currently available in two distinct story lines: Legend of Istoria & Istoria Magic Academy. What journal you should start with really depends on what kind of story you want to tell about yourself:
      1. The Legend of Istoria is a story that takes place in the High Fantasy Land of Istoria, the main character is asked to leave their home of Humble Hills to save the land from the mighty dragon Volgrimm the Red. Key story points: leaving your comfort zone, making allies along the way, and overcoming fear.
      2. The Istoria Magic Academy is a story that takes place at a wizard school. The main character is invited to study at the Istoria Magic Academy but during their studies an ancient force starts to run amuk and the main character with the help of their classmates must save the school. Key story points: learning from failure, trusting your allies, and finding creative solutions.

Are the colors different stories?

    1. Dragonfire Red, Wildwood Green, and the Adventurer’s Edition are all the Legend of Istoria Storyline.
    2. Mystic Blue, Cauldron Gray, and Potions Purple are all the Istoria Magic Academy Storyline.
      1. *Colorways for each storyline contain the same content
      2. *Storylines do not come in any particular order. Each journal can be used to begin your quest or used as a continuation of your quest.

What is the "Adventurer’s Edition"?

    1. The Adventurer’s Edition is the most premium version of the Hero’s Journal Legend of Istoria. It comes with 100% vegan leather as well as custom gold foiling on the spine of the journal.


What are the differences between the Side Quest Decks?


The biggest difference between the Side Quest Decks is the art.
The Legend of Istoria Side Quest pulls from the characters and art of the Legend of Istoria journals, and the Istoria Magic Academy Side Quest Deck pulls from the characters and art of the Istoria Magic Academy Journals. If you want to know more about the differences between the journals you can find that info here.

The other major difference is the difference in Side Quests. Both of the Decks are designed to have small tasks that will help you get something done, but there is no overlap of the quests to make sure that if you have both it is still fun, fresh, and immersive in whichever world you choose!

Still have questions about the Side Quest Decks? Submit a Hero Service Inquiry by emailing "Support@TheHerosJournal.co".

What Ages can use The Hero's Journal?


First and Foremost, The Hero’s Journal is designed to be useful for anyone who has a goal. Which means that it can be used by Heroes of all ages!

For Kids: The Hero’s Journal is 91 Daily pages long, so it is perfect for half of a school year. So if you are an academic Hero who is trying to organize your schoolwork while maintaining your imagination, The Hero’s Journal is perfect for you!

*We have seen a lot of young Heroes greatly benefit from questing alongside a parent or more experienced Hero.

For Adults: The Hero’s Journal is much more open-ended. You can use the journal to help you navigate a career change, going back to school, even starting a new health quest, or whatever quest is calling your name. The Hero’s Journal is flexible to whatever you need it to be!

Still have questions about whether or not The Hero's Journal is right for your age? Submit a Hero Service inquiry by emailing us at Support@TheHerosJournal.co.

"Hero's Pen" How-To's


For "Legend of Istoria Fountain Pens":

The Legend of Istoria Fountain Pens do not come with Ink, and will need to be filled with Ink when it arrives. You can use any ink for your pen (we have heard that colored ink can leave residue inside the cartridge, but it still works.) We usually use this ink, but most will work!

Here is a video of us showing you how to fill then pen.

For "Rollerball IMA Pens":

Pretty much any pen refill that's a 4.5 inch rollerball refill should work nicely! Many of the heroes in our community have been having some good success with "Uniball Signo 207" refills.

Still have questions about your Hero's Pen? Submit a Hero Service Inquiry by emailing "Support@TheHerosJournal.co".

Where is my journal?


Your order will be processed within 1-3 business days after completing purchase at which point you will receive an email summarizing your order details. Once your shipping label is created, you will receive an email, at the email address used when completing your purchase, with your order’s tracking number and shipping information.

Still have questions? Submit a Hero Service Inquiry by emailing "Support@TheHerosJournal.co".

What to do if my journal was damaged or misprinted?


Don't fret, Hero! Send an email to support@theherosjournal.co with your order number and a picture of the journal, and we will get a new one for you as soon as possible.

Can I cancel or return my order?


Yes! Email support@theherosjournal.co with your name & order number, and we will process your refund as soon as possible.

Does the Hero’s Journal Ship International?

 
We only ship within select countries at this time for physical journal purchases, but we have purchaseable Digital Bundles that might suit your fancy in the webstore!

Rest assured, we do hope to offer up the journal for purchase in more countries in the future. Until then, stay tuned, and stay magical!

For a full list of countries we currently ship to: Check out the "What countries does The Hero's Journal ship to?" FAQ.

*If you know of anyone currently selling some magical Ravens or preferably Owls that can brave the overseas flights, please do let us know at Support@theherosjournal.co . We are willing to pay everything to make that happen.

What countries does The Hero's Journal ship to?


Looking to ship International?

Below is a full list of countries that we currently ship to:

    • United States
    • United Kingdom
    • France
    • Italy
    • Germany
    • Netherlands
    • Australia
    • Canada
    • New Zealand
    • Austria
    • Spain
    • Norway
    • Portugal
    • San Marino
    • Sweden
    • Switzerland
    • Vatican City
    • Belgium
    • Canary Islands
    • Channel Islands
    • Denmark
    • Finland
    • Ireland
    • Luxembourg

(Last Updated 3/17/22 - More countries to be added over time!)

Missing Digital Bundles


All Digital Bundle orders (or Hero’s Journal orders that come with a Digital Bundle) are immediately emailed to you at the time of purchase using a service called SendOwl. As such, the Digital Bundle emails will always be coming to you from a “@SendOwl.com” email address.

If you don’t see your Digital Bundle email right away, try running a search in your inbox for “SendOwl”.

Please also make sure to check your “spam” and “promotional” email folders.

Once you find the email: simply open the link provided to view & download your Digital items.

If you still can’t find the email: send us a Hero Service inquiry by emailing “Support@TheHerosJournal.co”.

How do I open the Digital Journal?


Our digital journals are always downloadable .PDF files, and can be opened using any standard PDF reader like Adobe Acrobat, or Google Drive. Many heroes also choose to open them in popular PDF note apps likes likes Good Notes, Evernote, or OneNote (we know, lots of “Note” apps, but stay with us here!).

To give you options, our digital journals are normally delivered in a few different formats:

    • Fillable PDF - Has “fillable fields” integrated that work with most standard PDF readers. Click precisely on the Digital Journal to select where you want to type, or tab around to the various fields using your keyboard’s arrow keys.
    • Printable PDF (Single Page) - For printing standard sized sized A5 journals, or blown up 8.5x11 journals.
    • Printable PDF (Booket) - For printing foldable booklet-style journals.

Once you know what device and software you want to open it in, use the software’s “Open..” or “Import..” functions to load up the desired PDF, and get to journaling!

Still need help opening your Digital Journals? Submit a Hero Service inquiry by emailing “Support@TheHerosJournal.co”.

How do I print the Digital Journal?


To give you options, our digital journals are normally delivered in a couple different printable formats:

- Printable PDF (Single Page) - For printing standard sized sized A5 journals, or blown up 8.5x11 journals.

- Printable PDF (Booket) - For printing foldable booklet-style journals.

After you decide what size journal you want to print, open your desired PDF in your PDF reader of choice, and find their “Print..” function (normally in the “File..” drop-down).

Follow the prompts of printer’s “Print Dialogue”, customizing print and paper size where applicable, and then hit Print!

Still having trouble printing your Digital Journal? Send us a Hero Service inquiry by emailing “Support@TheHerosJournal.co”, and we’ll help troubleshoot however we can.

How do I fill out the Digital PDF?


If you’re planning to journal digitally, start by opening the “Fillable PDF” digital journal in your desired PDF reader or notes app.

The Fillable PDF has “fillable fields” integrated that work with most standard PDF readers. Click precisely on the Digital Journal to select where you want to type, or tab around to the various fields using your keyboard’s arrow keys.

Need some more tips on how to navigate your Digital Journal? Submit a Hero Service inquiry by emailing “Support@TheHerosJournal.co”.

How do I use the GoodNotes Stickers?


Our “GoodNotes Stickers” are various sticker sized .JPG and .PNG image files that can be used as stickers or stamps in many PDF readers and notes apps.

Start by opening your “Fillable PDF” digital journal in your desired PDF reader or notes app.

Once in your journal, use your software’s “Open..” or “Import..” functions to load in and place your desired sticker.

Need some more tips on placing GoodNotes Stickers? Submit a Hero Service inquiry by emailing us “Support@TheHerosJournal.co”.

Featured Article

Wondering which Hero's Journal is right for you? Read our featured "What are the differences between the Journals?" artcle! 

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